Wednesday, January 30, 2019

Invoices in non-USD Currencies do not Show when Customers Make a Payment in Customer Center

The default currency of the account is in US Dollars (USD). Users who log in to the Customer Center see the Invoices in USD. The invoices in currencies other than USD are not listed and there is no option to switch to a different Currency. This is happening because the Currency field in the Online Payment form is hidden. Here are the steps to resolve this:

1.    Log in as Administrator.

 

2.    Navigate to Customization > Forms > Transaction Forms.

 

3.    Edit or Customize the Preferred Payment (External) form.

 

4.    Navigate to Screen Fields tab > Main subtab.

 

5.    Mark the Show checkbox for Currency.

 

6.    Click on Save.

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