1. Navigate to Customization > Scripting > Script Deployments > Status.
2. Check if there are any Electronic Payment scripts that are still in queue, kindly wait for it to finish. If none, proceed to step 3.
3. Navigate to Payments > Payment Processing > Payment File Administration. Check if there are any PFA records that has a value under File Processed? column other than Processed, Failed, Cancelled, Processed with Errors. If there is such PFA record, change the Status to Failed then click Save. If none, proceed to step 4.
4. Navigate to Payments > Payment Processing > Payment File Administration. Edit Search Criteria and add Batch Status on the Results tab > Columns subtab then click Save, Check if there are any PFA records that has a value under Batch Status of Submitted.
Change the status to Rejected, then continue with the bill payment processing.
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