Remove the Serial Number from the Invoice

1. Navigate to Transactions > Sales > Create Invoices > list

2. Click View on the Invoice

3. Click the Credit button to create a Credit Memo

4. Navigate to Items tab > Items subtab

5. On the Line item click Inventory Detail > Enter Serial Number on the Serial/Lot Number field > Enter 1 on the Quantity field

6. Click Done

7. Click Ok

8. Click Done

9. Navigate to Apply subtab

10. Mark Apply checkbox next to the Invoice

11. Enter the Amount of the Credit Memo on the Payment field

12. Click Save