Resolve Unexpected Error on Vendor Return Authorization with quantity that is more than that of Purchase Order

Scenario:

•        Navigate to Transactions> Purchases > Enter Purchase Order

•        Save the PurchaseOrder after entering in the transaction line items an inventory item withQty = 1

•        Click the Receivebutton

•        Save theItem Receipt with Qty = 2 forthe inventory item

•        Go back to the PurchaseOrder

•        Click the AuthorizeReturn button

•        Save the Vendor Return Authorization with Qty = 2

•        Error received: "An unexpected error has occurred"

 

Solution:

•        The error log says that the transaction is not balance.

•        Go back to the Purchase Order

•        Hit the AuthorizeReturn button

•        Enter Qty = 2 for theInventory item

•        Hit Recalc before saving the Vendor Return Authorization

•        Save

•        Vendor Return Authorization is saved without any errors