Sunday, February 17, 2019

Internet Explorer has stopped working when trying to print and open the PDF file

When trying to print and open a PDF file of a Transaction using Internet Explorer 9 or 10, there is a prompt that says "Internet Explorer has stopped working" and this immediately closes the browser. For Internet Explorer 11, no PDF files are generated. This is happening when using Adobe Reader X or XI to open the file on the browser.

The problem may be caused by resources that have been damaged on the application. To remedy this, first try to repair the Adobe Reader installation as a quick troubleshooting safeguard.

To do a repair of the Adobe Reader installation:

1. Open Adobe Reader.

2. Select Help > and click Repair Adobe Reader Installation.

3. Wait for the repair to finish and it will prompt to restart the computer to apply the changes.

4. Restart the computer.

5. After the restart, open Internet Explorer and try to print the transaction again to open the PDF file.

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