Track a Missing Check Number

It is essential for business organizations to track the Check Numbers used. Part of the control process is to make sure that the check number series is followed and that actual printed check accounts for all the numbers used. There are instances when a check number is missing on the pile of printed checks and users need to know the reason/s why. The recommended process is as follows (assume that we are looking for Check Number 1234):

 

To check for manual Checks, go to Transactions > Bank > Write Checks > List.

 

To check for all Bill Payment including those that are Voided:

1.    Go to Transactions > Management > Saved Searches > New

2.    Select Transaction

3.    On the Criteria tab add Type is Bill Payment and Number is 1234

4.    Click Preview or Save & Run

 

To check for deleted Bill Payment:

1.    Go to Transactions>Management>View Audit Trail

2.    Select Action = DELETE

3.    Select Transaction Type = Bill Payment

4.    Hit Submit

 

To check if there was a Bill Payment that was originally assigned 1234 then was changed:

1.    Go to Transactions > Management > Saved Searches > New

2.    Select Transaction

3.    On the Criteria tab add Type is Bill Payment and System Notes Fields > Old Value is 1234

4.    Click Preview or Save & Run

 

If after all these queries, there is no Bill Payment matching up then it is safe to assume that this Check Number was never used / printed. This is possible by manually overriding the Check Number prior to printing the Check and in this case will not be logged under the System Notes.