Thursday, March 28, 2019

Discount is not Applied to a Transaction Record when an Item Based Promotion is added

One of the possible reasons that the Discount is not applied to the Transaction record is when the selected Items in the Promotion record includes Inactive Items.

Here is how to solve the problem when using an Item Saved Search:

1. Navigate to Reports > Saved Search > All Saved Searches.
2. Locate the Saved Search chosen as view for the Promotion.
3. Edit the Saved Search.
5. Criteria tab > add the Inactive field = is false.
6. Click Save & Run.


The Discount should now show on your Transaction record.


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