Pre-populating the issue record fields with the related case record field values after selecting "New Issue" button on the case record.
Eg:
To accomplish this you would need to create a script with the following code in it:
function userEventBeforeLoad(type, form, request){
var case_rec = nlapiLoadRecord('supportcase', request.getParameter('case'));
// request.getParameter('case') Grabs the case record ID from the URL Parameter of the issue record, then loads that record using nlapiLoadRecord
nlapiSetFieldValue('product', case_rec.getFieldValue('product'));
}
The script above can be used for both Script Type: User Event and Suitelet.
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