1.Create a workflow by navigating to Customization >Scripting > Workflows > New
Basic Information:
-Name: Credit Card Declined Email (for example)
-Record Type: Transaction
-Sub Types : Sales Order
-Released Status-Released
Initiation:
-On Create : checked
-Trigger Type: After Record Submit
-Event Type : Create
Condition:
-Field: Authorization Code
-Compare Type: empty
-Save
Save the workflow
2. Rename State 1
-Name: Send Email State 1
-Save
3. Create a new workflow action in the Send Email State 1
-Action: Send Email
-Trigger On: Entry
-Sender: Choose the desired sender
-Recipient:
From Field: Current Record
Field: Email
-Content:
Template: Desired email template
-Save
Tuesday, March 12, 2019
Workflow to send Credit Card Declined email to Customer
Following are the steps to create a workflow that sends Credit Card Declined email to Customer after submitting a new sales order with no payment authorization code
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