The user wants to add Contact records with similar Names in a Customer record under Relationships > Contacts. When adding the second record, the user gets the error: A contact record with this name already exists. Every contact record must have a unique name.
An alternate solution for this is to change the case of the letters.
Customer ABC Company:
1. John Smith
When adding the next Contacts with the same name, the user can enter the names with upper/lower case as:
2. John smith
3. JOHN SMITH
4. john smith
Note: This is an alternate solution for Enhancement 191849.