Tuesday, April 30, 2019

CyberSource Reason Code 102 due to invalid field (Bill to Postal Code)

Navigate to Transactions > Sales> Enter Sales Order

Mark Get Authorization


Result: An unexpected error occurred while processing the credit card through CyberSource (reason code = 102). Please contact NetSuite support.


CyberSource  made changes on their data validation and it is rejecting special characters that are used in names; e.g. "_", "-", "+".


To resolve:

·         Check if the Bill to Postal code is a valid postal code. If not, enter a valid postal code.

·         Check if the Bill to Postal code has special characters. If special character/s are entered, remove the special character/s.

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