Friday, April 19, 2019

Recording ACH Payment > Invalid Account Reference Key 1

When recording ACH payments from customers, a user may encounter the "Invalid Account Reference Key XXX" error which may inhibit them from successfully processing such payments.

In an effort to resolve this error, please ensure the following:

Ensure that the correct account is selected for the ACH payment method. This account must always be used when processing ACH payments.

  1. Please navigate to Setup > Accounting > Accounting Lists
  2. Change the Type filter to "Payment Method"
  3. Click "Edit" next to the ACH payment method
  4. Please ensure the correct account is associated with ACH payments

Ensure the account associated with ACH payments is not inactive

  1. Please navigate to Setup > Accounting > Chart of Accounts
  2. Look for account associated with the ACH payment method 
  3. Please ensure the account is not set to inactive. It must be an active account


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