Thursday, May 23, 2019

Merchant e-Solutions Credit Card Processing: Error Reason Code 061

1. Create sales order

---Transactions> Sales> Enter Sales Order

---Mark Get Authorization


Result: An unexpected error occurred while processing the credit card through Merchant e-Solutions. Please contact NetSuite support.


Merchant eSolutions Reason Code 061 means "Exceeds withdrawal amount limit". 


To resolve:

1.    Contact Merchant eSoultions or have the cardholder contact the issuing bank to verify the exact withdrawal amount limit.

2.    Contact the customer to make sure that they have enough credits to cover the total amount of the order or they may ask their customer to provide another credit card that can be used for this transaction.


Note: For future reference, customers may view chapter 8 of the PDF file provided on the below link:

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