Wednesday, May 15, 2019

NetSuite Account Center portlet with link stops showing under Support tab and it is not visible anymore

User's roles are set properly and he/she is used to work with the NetSuite Account Center and uses following path to reach it: NetSuite > Support tab > Account Center portlet with link. User can add the Account Center portlet to the dashboard by navigating to Support tab > click Personalize Dashboard > Add Content portlet > Standard Content > NetSuite Account Center. If it is missing or it is not showing, please follow the steps below using an Administrator role.

  1. Find the Employee record through the Global Search or navigate to Lists > Employees > Employees  
  2. Click Edit next to employee who is experiencing the issue
  3. In Access subtab > Roles sublist > remove NetSuite Support Center and NetSuite Support Center (Basic) roles.
  4. Click Save. 
  5. Edit Employee record once again 
  6. Access subtab > Roles sublist > add again the two roles back. 
  7. Click Save. 
  8. Edit Employee record again and do steps 3-4. 
  9. Repeat steps 5-7 once again.
  10. Log out of NetSuite. 
  11. Clear browsing history 
  12. Log back in to NetSuite 
  13. Navigate to Support tab and check if the NetSuite Account Center will now appear for you.

This alternate solution is a bit long to apply, however it is very important for its success that every step is taken precisely.

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