Monday, June 3, 2019

Unable to submit Online Case Form, receive "Invalid Accounting Key 141"


1. Customer create basic Online Case Form. No Scripts, workflows or Website is set up.

2. Select External tab > Publishable Form URL > click link.

3. Answer fields and click Submit.

Actual Result: "Invalid Accounting Key 141"


1. Navigate to Setup > Support > Support Preferences.

2. Select External tab.

3. Anonymous Customer Placeholder = select (or create) Anonymous Customer.

4. Click Save.

No comments:

Post a Comment