Modify Item Fullfillment Email to Use Only the First Name of the Customer

To change Item Fulfillment email to use only the First Name of the Customer, perform the following steps:

     1. Navigate to Setup > Accounting > Customize Fulfillment Email.

     2. In the Customization box, replace {1} with <%=getCurrentAttribute('customer','firstname')%>

     3. Click Save.

Note : This only works for records that have the first name and last name fields exposed and populated.