Saturday, September 22, 2018

Saving a Case Takes the User Back to the Case List instead of the Case Record in View Mode

The general rule is that requests sent from an HTML link (such as the Edit link in a list) always returns the user
to the page that the user clicked from (in a list, in this case). Any request that comes from a menu item or from abutton leaves the user viewing the page that the link sends the user to. Take the following scenarios:

Scenario A:

     1. Navigate to Lists > Support > Cases.

     2. Select any Case then click Edit .

     3. Click Save.

Result: Since the case record came from the Case List, after saving the record, user goes back  to the Case List

Scenario B:

     1. Navigate to Lists > Support > Cases.
     
     2. Select any Case then click View.
     
     3. Click Edit.
     
     4. Click Save.
     
Result: Saving this record takes the user back to the Case record in View mode.

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