To resolve this in NetSuite, perform the following steps:
1. Login as the Administrator
2. Navigate to Customization > Forms > Transaction Forms
3. Customize the Preferred Item Fulfillment form
4. Screen Fields tab > Main subtab > Class > SHOW = T
5. Screen Fields tab > Columns subtab > Class > SHOW= T
6. Save
Note: Ensure the Classes feature is enabled in Setup > Company > Enable Features > Company tab > Classifications section.
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