Saturday, October 6, 2018

Accessing the View Purchase Request/Orders link returns Unexpected error message.

Business Use Case:

1. Navigate to the Employee Center Role.
2. Click on the View Purchase Request/Orders link.
3. Unexpected Error encountered.
4. Error was caused by list view not working in Employee center but working on other roles.
5. Pasting the link of purchase order list using "Default view" still does not work.

Solution:
1. Log out of NetSuite and clear Internet cache.
2. Log back in but using a different role having a permission to access the Purchase Order list.
3. Navigate to Transactions>Purchases/Vendors>Enter Purchase Order>List.
4. Set the View dropdown to "Default".
5. Leave the current browser tab open. Right click on the Transaction Tab and click open in a new tab.
6. Change your role and shift to the Employee Center Role on the newly opened tab.
7. Once logged in to the Employee Center. Proceed back to the previous browser tab open, then shift the View dropdown to a view that is working. Notice that it will be updated and your role is now in the Employee center.

Navigate to the Employee Center > Purchase Requests > View Purchase Request/Orders link and it will now show the Purchase Order list without the error being received.

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