Sunday, December 9, 2018

Events Saved Search > Results Tab > End Time Value does not Match the one in the Event Record

If the "End Time" value in the saved search results is different from the actual value in the Event record, it could be caused by a recurrence date which is earlier that the Event date.

To resolve, remove the re-occurrence date in the Event record.

Steps to Reproduce:
1. Activities > Scheduling > Events
2. Edit the event record. Below are the sample values:
    Event date: 08/03/2009
    Start Time: 3:00am
    End Time: 4:00am

Recurrence tab:
    Single event = True
    Start by: 07/01/2004
    End by: 07/01/2004

3.  Report > Saved searches > All saved searches > New
4. Click Events
5. Go to Results tab and add the following:

  • Number
  • Title
  • Start Date
  • End Date

6.Click Save & Run

Actual result: End by is 7:00pm  
Expected Result: End by is 4:00am

7. To resolve, edit the Events record
8. Recurrence tab and since it is a Single event, remove the Start date and End Date
9. Save the Event record
10. Run the events saved search again

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