There can be an instance where the warehouse sent an item that was not on the sales order. The original item never left the warehouse yet the record in NetSuite shows that it has been shipped. Furthermore, the item that was mistakenly sent does not show in the records that it was taken out.
Tracking of Cost of Goods Sold and Inventory Accounts for these items must be properly accounted for in NetSuite.
1. Put the inventory back of the item that was on the sales order but was never sent.
---- Create a Return Authorization from the Sales Order and proceed with Item Receipt.
---- Go back to the Return Authorization and close it (since no refund or credit to sales will take place).
2. Put the inventory back of the item that was actually shipped but was never recorded in NetSuite.
---- Create a Sales Order for the item that was sent without authorizing the credit card.
---- Proceed in fulfilling the Sales Order without using Integrated Shipping Label but simply copy the tracking number from the original Sales Order.
---- Create a Return Authorization from this Sales Order and proceed with Item Receipt.
---- Go back to the Sales Order and close it (since no sale is recognized).
---- Go back to the Return Authorization and close it (since no refund will take place).
3. Ship the correct item this time.
---- Go back and edit the original Sales Order created.
---- Add another line for the same item (this will change the status from Billed to Pending Fulfillment).
---- Proceed in fulfilling this item (we may choose to create a new shipping label or not).
---- Go back to the Sales Order and hit Close button since sales was already recognized on the first Cash Sale that was created, thus, no need to bill the customer again.
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