Monday, January 14, 2019

Receive Return Authorization> In order to receive items without restocking, you must first set a value for the write-off account

This error occurs when a Return Authorization is saved without a check mark on Restock checkbox. And there is no default Account in the Accounting Preference Write-Off Account for Returns. The Write-Off Account for Returns is needed to post the loss for returned items, that is not returned to inventory for resale.

-Navigate to Setup > Accounting > Accounting Preferences

-On Order Management tab > Returns portlet

-Select an Account on Write-Off Account for Returns

-Click Save

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