Monday, January 7, 2019

Resolve the Incorrect Calculation of Tax on the Shopping Cart

When a user adds an item to cart and views the Shopping Cart page, the Cart automatically calculates Sales Tax based on Setup > Accounting > Setup Taxes, Home Tax Code instead of Default Tax Code.

This is noticed for Users with only one Nexus/State defined.

Here are the steps to workaround this issue:

1. Verify if Advanced Taxes is enabled. Navigate to Setup > Company > Enable Features, Accounting tab, Advanced Taxes box.

2. When Advanced Taxes is disabled: 
       a. Navigate to Setup > Accounting > Set Up Taxes > click Add New State button 
       b. On New State pop-up record set State/Province/Country = Any State other than the State of the company 
       c. Save New State 
       d. Save Set Up Taxes record 

3. When Advanced Taxes is enabled: 
       a. Navigate to Setup > Accounting > Nexuses > New 
       b. Country = United States 
       c. State/Province/Country = Any State other than the State of the company 
       d. Save


 

No comments:

Post a Comment