Wednesday, January 2, 2019

When PDF is Generated from View History Menu Line Breaks are Cutting off Words

The quality of the PDF generated depends on the settings that you have on the PDF converter of the machine being used. If the software is set to produce Screen Quality PDf there is  possibility that output will be pixelated or mottled due to compression.

Steps to Reproduce:
1. Lists > Support > Cases
2. Open a case with numerous interactions
3. Under Communications tab > Messages > click "View History" 
4. Click the Print.


If PDF is set to low Screen Quality see possible sample output below:


 

Best to have the PDF setting set to Print Quality instead of Screen Quality. For users who have PrimoPDF you can simply toggle from Print and Screen Quality from the main menu:

 


For discussions on PDF quality from Adobe, see forum thread below:

http://forums.adobe.com/message/1294682

Note:  Defect 236132  > Support Case > View History > Print as PDF > the line gets truncated at every page/ split it to the next page   

was created to address this concern.

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