CyberSource Reason Code 102 due to invalid field (Bill to Name)

1. Create sales order

a. Navigate to Transactions > Sales > Enter Sales Order

b. Mark Get Authorization

  

Result: An unexpected error occurred while processing the credit card through CyberSource (reason code = 102). Please contact NetSuite support.

 

CyberSource  made changes on their data validation and it is rejecting special characters that are used in names; e.g. "_", "-", "+".

 

To resolve:

If the special character is on the Addressee field:

1. Edit the Customer record > Go to Address tab > Remove the special character on the Addressee field> Save

2. Edit the Sales order > Re-enter the customer name to update the information on the sales order

---Mark Get Authorization> Save

 

If the special character is on Customer name field:

1. Edit the Customer record> Remove the special character on customer name> Save

2. Edit the sales order> Mark the Get authorization box on Billing tab> Save