Thursday, April 4, 2019

Encountered 'Credit card number is not valid. Please check that all digits were entered correctly' when billing sales orders via the Bill Sales Orders page

This message is encountered when:

1.     Sales Order is billed via Transactions> Sales> Bill Sales Order.

2.     Customer record have both:
-  Term assigned in the
Financial > Terms field.
- Credit Card number assigned under
Financial > Credit Cards and Default Credit Card = T

3.     Before saving the sales order the Credit Card numbers were removed under the Billing > Payment > Credit Card # field.

The transaction that will be created in this scenario would be a cash sale even if Credit Card information is complete. Payment Method takes precedent over terms.

Completely remove the value in the Payment Method field in sales orders to avoid encountering this error during billing.

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