Cases > Make the Attachment Paperclip Icon a Hyperlink

To make the paperclip icon for file attachment a hyperlink, see below steps:

1. Navigate to List > Support > Cases.

2. Choose one case > Edit.

3. Navigate to Communication.

4. Click Customize View button.

5. Click More Options button.

6. From the Results tab > add Formula (Text) and under the Formula column add:

CASE WHEN {hasattachment}='T' THEN to_char('<a href=https://' || 'system.netsuite.com/' ||{attachments.url}|| '>Download</a>') ELSE NULL END

7. Enter search name in the SEARCH TITLE field.

8. Click Save.

9. From the Case Record, go to Communications tab > in the View menu select the custom view created (the custom search).

10. Users also see an additional column with the word Download.

Expected Result: Click the Download link to download attachment(s).