Friday, June 21, 2019

Customer Center > Saving Support Cases gives an Error

Support Cases created from the Customer Center will always have the Email field populated since this is by design.  However, note that other Roles such as the Administrator or a Support Rep can Create and Save Support Cases with a blank email field.

If another Role that has full access to Cases, edits a case created from the Customer Center and removes the email, the Customer Center Role will get an error if they edit and Save the same Case.

The email field should always have a value for the Customer Center Role.

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