Friday, June 7, 2019

CyberSource: Reason Codes for the Simple Order API

Reason CodeDescription
100Successful transaction
101The request is missing one or more required fields.
Possible action: See the reply fields missingField_0...N for which fields are missing. Resend the request with the complete information.
102One or more fields in the request contains invalid data
Possible action: See the reply fields invalidField_0...N for which fields are invalid. Resend the request with the correct information.
110Only a partial amount was approved.
Possible action: See Preauthorizations.
150Error: General system failure
See the documentation for your CyberSource client for information about how to handle retries in the case of system errors.
151Error: The request was received but there was a server timeout. This errordoes not include timeouts between the client and the server.
Possible action: To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status at the Business Center. See the documentation for your CyberSource client for information about how to handle retries in the case of system errors.
152Error: The request was received, but a service did not finish running in time.
Possible action: To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status at the Business Center. See the documentation for your CyberSource client for information about how to handle retries in the case of system errors.
200The authorization request was approved by the issuing bank but declined by CyberSource because it did not pass the AVS check.
Possible action: You can capture the authorization, but consider reviewing the order for the possibility of fraud.
201The issuing bank has questions about the request. You will not receive anauthorization code programmatically, but you can obtain one verbally by calling the processor.
Possible action: Call your processor to possibly receive a verbal authorization. For contact phone numbers, refer to your merchant bank information.
202Expired card.
Possible action: Request a different card or other form of payment.
203General decline of the card. No other information provided by the issuing bank.
Possible action: Request a different card or other form of payment.
204Insufficient funds in the account.
Possible action: Request a different card or other form of payment.
205Stolen or lost card.
Possible action: Refer the transaction to your customer support center formanual review.
207Issuing bank unavailable.
Possible action: Wait a few minutes and resend the request.
208Inactive card or card not authorized for card-not-present transactions.
Possible action: Request a different card or other form of payment.
209American Express Card Identification Digits (CID) did not match.
Possible action: Request a different card or other form of payment.
210The card has reached the credit limit.
Possible action: Request a different card or other form of payment.
211Invalid card verification number.
Possible action: Request a different card or other form of payment.
220The processor declined the request based on a general issue with thecustomer's account.
Possible action: Request a different form of payment.
221The customer matched an entry on the processor's negative file.
Possible action: Review the order and contact the payment processor.
222The customer's bank account is frozen.
Possible action: Review the order or request a different form of payment.
230The authorization request was approved by the issuing bank but declined by CyberSource because it did not pass the CVN check.
Possible action: You can capture the authorization, but consider reviewing the order for the possibility of fraud.
231Invalid account number.
Possible action: Request a different card or other form of payment.
232The card type is not accepted by the payment processor.
Possible action: Contact your merchant bank to confirm that your account is set up to receive the card in question.
233General decline by the processor.
Possible action: Request a different card or other form of payment.
234There is a problem with your CyberSource merchant configuration.
Possible action: Do not resend the request. Contact Customer Support tocorrect the configuration problem.
236Processor failure.
Possible action: Wait a few minutes and resend the request.
240The card type sent is invalid or does not correlate with the card number.
Possible action: Confirm that the card type correlates with the card number specified in the request, then resend the request.
250Error: The request was received, but there was a timeout at the paymentprocessor.
Possible action: To avoid duplicating the transaction, do not resend the request until you have reviewed the transaction status at the Business Center.


You may also check this from http://apps.cybersource.com/library/documentation/sbc/SB_Recurring_Billing/SOP/html/wwhelp/wwhimpl/common/html/wwhelp.htm#context=Recurring_Billing_With_the_Silent_Order_POST_for_CyberSource_Essentials&file=appreasoncodesSO.html

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