Friday, June 7, 2019

Fixed Assets > Asset Depreciation > Error: Permission Violation: You need a higher permission for custom record type BG - Queue Instance to access this page. Please contact your account administrator.

Scenario:


Customer is trying to run Asset Depreciation (Fixed Assets > Transactions > Asset Depreciation) but is not taken to the Asset Depreciation Status Page. The following error is received: Permission Violation: You need a higher permission for custom record type BG - Queue Instance to access this page. Please contact your account administrator.

 

This is expected behaviour. If we would check the BG – Process Instance (Fixed Assets > Fixed Assets Background Processing > Process Instance List), the Asset Depreciation is still processed and only the Asset Depreciation Status Page  is not displayed. The Fixed Asset Management role should have access to the BG - Queue Instance record.


Solution:


1. Navigate to Setup > Users/Roles > Manage Roles.
2. Click on the Edit link beside the Name of the Role being used to run the Asset Depreciation.
3. Under Permissions tab > Custom Record > Add BG – Queue Instance with at least the View Level of Permission.
4. Click on Save button.

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