This is encountered when an item option is marked as a mandatory Transaction Item Option
1. Click on the Set icon beside the Option column in the transaction line item.
2. On the pop-up look for the one that has an asterisk.
3. Check the Internal Id of the field by clicking on the field.
4. Navigate to Customization > Lists, Records, & Fields > Transaction Item Options.
5. Click on the field with the same Internal ID.
6. Go to the Validation & Defaulting tab.
7. Uncheck the Mandatory checkbox.
8. Click Save.
Note: To see the Internal ID, Home> Set Preferences> General> Defaults> Show Internal IDs checkbox must be set to True.
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